Owner-verified.
I wish I had never done business with this company! I was recommended by Which magazine to use this company for travel PCR testing kits. I duly parted with my money a few weeks ago hoping to travel to France to be with family over Christmas. This was cancelled, due to government advice, on 16 December 2021 and I consequently immediately cancelled my order with Source BioScience requesting a refund or possibly holding onto the test kits for hopefully a visit to France in 2022. I have emailed, telephoned (waste of time as every time I wait on an option the phone hangs up! It is now almost a week since I cancelled and still no response. It seems you are quick to take the customer's money but absolutely total lack of courtesy on replying! I am also taking up this issue with the Which magazine.
Cylex 