Mark Horn said he could repair the lock on my treasured antique leather case so I left it in his care. He never bothered to contact me over the next 6 months - I had to do all the phoning.Whenever I did I was fobbed off with excuses for not getting it done.I decided to collect it, even though it wasn't ready.I was dismayed: my case had been treated with no respect at all. It was in a terrible state. There were gouges and dents in the leather where he'd clamped it and ripped off the lock, which was hanging off by one rivet. And it was scuffed, dirty and dusty, as though it had been chucked into a storeroom underneath piles of other stuff.
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